1. Introduction
Gigil.ai (“Gigil”, the “App” or the “Services”) is a self-care companion app operated by GEN A LIMITED (“we”, “us”), a company incorporated in Hong Kong. The Services include the Gigil apps on phones, tablets and foldables, the Gigil website, and every feature available in them, wherever you got them.
These Terms are a binding agreement between you and GEN A LIMITED. By creating an account or using the Services you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use Gigil.
2. Who can use Gigil
Gigil is made for teens and adults. You must be at least 13 years old. If you are under the age of digital consent where you live (for example 16 in some countries), you may use Gigil only with the permission of a parent or guardian, who accepts these Terms for you. Purchases need the permission of the person who owns the payment method.
3. Your account
- You sign in with a supported third-party sign-in provider. We do not offer email and password accounts. Your use of that provider is governed by its own terms.
- One person, one account. Keep access to your sign-in account secure; you are responsible for activity on your account.
- Your name, your pet, your status, your friend code and (if you allow it) your mood icon are visible to your friends.
- Your account, pet, Jellybeans and items are personal to you and cannot be sold or transferred.
4. What Gigil provides
| Feature | What it is |
|---|---|
| Your pet | A virtual companion you name and care for. It grows through Baby, Kid, Teen and Grown-up stages as you check in and complete goals. |
| Tiny goals & check-ins | Self-care goals, morning and evening check-ins, mood logs, reflections and insights. |
| Talk to your pet | An AI chat with your pet, with daily and weekly message limits (see section 6). |
| Friends | Add friends by friend code, send vibes, share buddy goals and visit each other’s rooms. There is no open chat between users. |
| Adventures | Regions to explore, Squishies to befriend and postcards to collect. |
| Flavors & rooms | Cosmetic flavors and rooms bought with Jellybeans or included with Gigil Plus. |
| Gigil Plus | An optional subscription (see section 8). |
We regularly add, change and retire features. Where a change materially reduces something you are still paying for, we will give notice under section 15.
5. Gigil is not medical care
Gigil supports everyday self-care. It is not a medical device, therapy, counselling or a crisis service, and it does not diagnose or treat any condition. Your pet is a friendly companion, not a professional. If you are struggling, please talk to someone you trust or a professional. If you are in danger, contact your local emergency number. If a chat suggests you may be at risk, your pet shows free helplines.
6. Talking to your pet (AI)
- Your pet’s replies are generated by artificial intelligence, including Google Gemini models. Replies can be wrong, incomplete or unsuitable. Do not rely on them for medical, legal, financial or safety decisions.
- Message limits reset daily at local midnight and weekly on Monday. Free: 20 a day and 80 a week. Gigil Plus: 150 a day and 600 a week. We may adjust limits to keep the service fair and stable.
- If a message suggests you may be at risk, your pet will point you to real people who can help.
- “What your pet remembers” keeps short notes from your chats and reflections so your pet can be more personal. You can see, edit, forget or switch off memories at any time.
- Do not use the chat to create harmful, hateful, sexual or illegal content, or to try to make the AI break its rules.
7. Jellybeans
Jellybeans are Gigil’s virtual currency. You earn them by completing goals, checking in, adventures and friend rewards; we may also offer Jellybean packs for purchase. Jellybeans are a limited, personal, revocable licence to use cosmetic features. They are not money, have no value outside Gigil and can never be exchanged or cashed out. We may correct balances affected by bugs or misuse. Jellybeans in a closed account are forfeited.
8. Gigil Plus
Gigil Plus is an optional auto-renewing subscription. The daily care loop is always free. Plus currently includes more messages with your pet, a second daily adventure, every flavor and room, a new room every month, a weekly letter from your pet and the ability to gift Plus.
| Plan | Reference price (USD) | Billing |
|---|---|---|
| Yearly | US$39.99 | Every year. New subscribers may get a 7-day free trial. |
| Monthly | US$6.99 | Every month |
- You can buy Gigil Plus and Jellybeans inside the App through the app store or platform you downloaded it from, or on our website through our payment processor (such as Stripe). The price in your currency, with any tax, is shown before you confirm. The store, platform or payment processor you use handles the payment under its own terms.
- Your subscription renews automatically unless cancelled at least 24 hours before the end of the current period. A free trial converts to a paid plan unless cancelled at least 24 hours before it ends. Trials are one per person.
- Cancel where you subscribed: in your store or platform account settings for in-app purchases, or in your account on our website for website purchases. Cancelling stops the next renewal; you keep Plus until the end of the period you paid for. Deleting the App or your account does not cancel a subscription.
- We will give at least 30 days’ notice of a price increase at your next renewal.
8.1 All sales are final (no refunds)
All purchases are final and non-refundable. This includes Gigil Plus subscriptions (including partly used periods and renewals you forgot to cancel), Jellybeans and anything bought with them. We do not give refunds, credits or exchanges, except where the law where you live requires it. Purchases made through an app store or platform are also subject to that store’s or platform’s own policies, which we do not control. If something you bought did not arrive, contact support@gena.studio and we will make it right.
9. Friends and kindness
Friends can see your name, status, pet and room, and anything you choose to share. Be kind: no bullying, harassment, hateful or sexual content, and no phone numbers, addresses or links in names or statuses. You can remove friends at any time and they are not told. You can report anyone to support@gena.studio.
10. Content and intellectual property
Gigil, its name and logo, Gigi and the other characters, Squishies, art, sounds, software and content belong to or are licensed to GEN A LIMITED. We give you a personal, non-exclusive, non-transferable, revocable licence to use the Services for your own non-commercial use. You may share screenshots of your pet for non-commercial purposes. Some art and text is created with the help of AI tools and reviewed by our team.
You keep your rights in content you add (names, statuses, goals, reflections, chat messages) and give us a licence to host and process it only to provide the Services to you.
11. Acceptable use
You agree not to cheat, automate or exploit bugs; create multiple accounts to farm rewards; reverse engineer or interfere with the Services; trade accounts or items outside Gigil; misuse the AI chat; harass other users; or use Gigil for anything unlawful.
12. Suspension and termination
We may warn, reset content, reverse rewards, suspend or close accounts for breaches of these Terms, depending on severity. You can appeal within 30 days at support@gena.studio. You can delete your account at any time in Me → Delete account. Sections 8.1, 10, 14, 16 and 17 survive termination. Closing an account for a breach does not entitle you to a refund.
13. Availability
Some features need an internet connection. We may update the App, require updates, pause the Services for maintenance, or stop offering Gigil in a country. If we close Gigil entirely we will give at least 30 days’ notice.
14. Disclaimer and limitation of liability
To the fullest extent permitted by law, the Services are provided “as is” and “as available”. GEN A LIMITED is not liable for indirect or consequential loss, or for loss of data, progress, Jellybeans or items. Our total liability is limited to the greater of what you paid us in the 90 days before the claim and HKD 500. Nothing in these Terms limits liability that cannot be limited by law, or your mandatory consumer rights.
15. Changes to these Terms
For material changes we will notify you in the App or by email at least 14 days before they take effect. If you do not agree, stop using Gigil and delete your account before then.
16. Governing law
These Terms are governed by the laws of the Hong Kong SAR, and its courts have exclusive jurisdiction, without affecting any mandatory consumer rights where you live. Please contact support@gena.studio first and give us 30 days to resolve a complaint.
17. App stores and platforms
These Terms are between you and GEN A LIMITED, not the app store, platform or payment processor you use. They are not responsible for the App, its content or its support. Where a store or platform requires it, its own terms also apply to your download and purchases, and it may enforce these Terms as a third-party beneficiary.
18. Contact
GEN A LIMITED
Workshop 1104, Block C, Hong Kong Industrial Centre
489–491 Castle Peak Road, Lai Chi Kok
Kowloon, Hong Kong
support@gena.studio