The short version. We collect what we need to run your pet, your goals and your friendships. Your moods, reflections and chats are private: friends never see them, and we never use them for advertising or sell them. Gigil has no ads. You can see, export, edit or delete your data at any time.
1. Who we are
GEN A LIMITED, Hong Kong, is the data controller for Gigil.ai in the App and on our website.
2. Information we collect
| Data | Details |
|---|---|
| Account | From your third-party sign-in provider: an account identifier and the name and email the provider shares (some providers let you hide your email). |
| Profile | Your name, status and sticker, friend code, language and time zone. |
| Your pet & progress | Pet name, pronouns, personality, voice, flavor, rooms, growth stage, Jellybeans, adventures, Squishies and postcards. |
| Wellbeing entries | Goals and completions, mood check-ins, feelings and causes, reflections and journal entries. |
| Chats and memories | Messages you send to your pet, its replies, and the memories it keeps (which you can edit or forget). |
| Friends | Friend requests, friends, vibes, buddy goals and invites. |
| Purchases | Gigil Plus and Jellybean transaction records from the app store, platform or payment processor you used (product, price, date, status). We never receive or store your full card number. |
| Device & usage | Device model, OS, app version, screens used, notification token and approximate location from IP (country/region only). |
| Diagnostics | Crash reports and performance data. |
3. Wellbeing data is treated with extra care
Moods, feelings, reflections and chats can reveal how you are doing. Where the law requires, we ask for your explicit consent before processing them. They are private to you: friends see only your mood icon, and only if “Share my mood with friends” is on. We never use this data for advertising, never sell it, and never share it with employers, insurers or data brokers.
4. How we use information
| Purpose | Legal basis (where GDPR-type laws apply) |
|---|---|
| Run your pet, goals, check-ins, journal, friends and adventures; sync across devices | Contract |
| Generate your pet’s chat replies and keep memories you allow | Contract; consent for wellbeing data |
| Show safety resources if a message suggests you may be at risk | Vital interests; legitimate interests |
| Process Gigil Plus and purchases | Contract; legal obligation |
| Send the check-in and friend notifications you allow | Consent (device permission) |
| Prevent abuse, cheating and fraud; keep Gigil secure | Legitimate interests |
| Improve Gigil using aggregated, de-identified statistics | Legitimate interests |
| Answer support requests; comply with law | Contract; legal obligation |
5. AI and your pet
- Your pet’s replies are generated by AI models, including Google Gemini models, acting as our service provider. The content of your chat and relevant memories are sent to generate each reply.
- Our AI providers process data only on our instructions and are not permitted to use it to train their models.
- You control memories in Me → What your pet remembers: see, edit, forget or switch remembering off.
- Decisions with significant effects on you, such as closing an account, are reviewed by a person.
6. Who we share with
| Who | Why |
|---|---|
| Your friends | Your name, status, pet, room, buddy-goal progress and (optionally) mood icon. |
| App stores and platforms | Sign-in, app distribution, in-app purchases and push notifications. |
| Payment processors | Website purchases (such as through Stripe). They handle your payment details directly under their own privacy policies. |
| Service providers | Cloud hosting, databases, crash reporting, email and AI providers (such as Google), under data processing terms. |
| Legal and safety | Where required by law or to protect someone’s life or safety. |
| Business transfers | A successor if Gigil is sold or reorganised, with this Policy continuing to apply. |
We do not sell personal data, we do not show ads and we do not share data for cross-context behavioural advertising.
7. How long we keep data
| Data | How long |
|---|---|
| Account, pet, goals, moods and journal | While your account is active; deleted within 30 days after you delete your account. |
| Chat messages | Your chat history is kept for 90 days, then deleted. Memories stay until you forget them or delete your account. |
| Purchase records | As long as tax and accounting law requires (usually 7 years). |
| Usage analytics | Up to 13 months, then only aggregated statistics. |
| Support messages | Up to 2 years after the case is closed. |
8. Security
We use encryption in transit and at rest, access controls, least-privilege access for staff and AI agents, and audit logs. If a breach affects you, we will notify you and the authorities as the law requires.
9. International transfers
We are based in Hong Kong and our providers may process data in other countries, including the United States and Singapore, protected by safeguards such as standard contractual clauses where required.
10. Your rights and choices
- In the App: edit your profile, pet and memories; switch off mood sharing and notifications; delete your account in Me → Delete account.
- By email: ask to access, export, correct, delete or restrict your data, or withdraw consent, at support@gena.studio. We reply within 30 days.
- You can complain to your data protection authority, for example the Privacy Commissioner for Personal Data in Hong Kong.
Depending on where you live, local data protection laws may give you additional rights, including consent requirements and parental consent for younger users. We honour these rights.
11. Children
Gigil is not directed at children under 13 and we do not knowingly collect their data. Users between 13 and the local age of digital consent need a parent’s permission. If you believe a child under 13 is using Gigil, contact support@gena.studio and we will delete the account.
12. Changes
We will post updates here and change the Effective date. For material changes we will notify you in the App before they take effect.
13. Contact
GEN A LIMITED
Workshop 1104, Block C, Hong Kong Industrial Centre
489–491 Castle Peak Road, Lai Chi Kok
Kowloon, Hong Kong
support@gena.studio